Return Process
Return & Refund Policy
Please carefully read the return and refund policy of Bloom In Unity before making a purchase. We strive to ensure our customers are happy with their purchases and always do our best to deliver the items as ordered. If circumstances beyond our control arise, we will still make sure to get your products to you as quickly as possible.
Store Credit Conditions
Bloom In Unity offers store credit for items that you are not satisfied with. We have implemented a hassle-free return and store credit policy as follows:
Item Not as Described:
If the item you receive differs from the description, preview, or the item you ordered, you are entitled to a refund, store credit, or an exchange. This is the only exception that qualifies for a full refund, including shipping costs.
Item Condition:
The item must be returned in its original condition—unworn, unaltered, and unwashed with all tags attached. If the item is damaged, no refund or store credit will be issued. Damaged items will be returned to the customer and marked as a final sale.
Exclusions: The following items cannot be returned or exchanged:
- Promotional items
- Items marked final sale
- Accessories including jewelry, handbags, sunglasses, and hats
- Free gifts
- Items showing signs of wear
Return & Exchange:
Returns are allowed within 14 days of receiving the item. If you receive a damaged item or if we made an error in shipping, you are entitled to a return or exchange for the correct item of the same value and quality. Please ensure the item is returned in new condition and in the original shipping package.
Shipping for Exchange:
The initial shipping fee is non-refundable. Customers are responsible for the cost of return shipping for exchanges. If the order is rejected or undeliverable due to a wrong address, a 15% fee will be charged.
How to Request a Return or Exchange:
To initiate a return, please visit your order history and select the item you’d like to return. Follow the prompts to submit your request.
All items must be returned in new condition, packaged in a shipping box or bag. All return requests require approval, and we assess each situation individually. If a request does not meet our store credit/exchange criteria, we may deny it. Once we receive and inspect your return request, we will notify you via email regarding its approval or rejection. If approved, your store credit will be issued. Please note that all reimbursements are issued as store credits, unless the item received is physically different from the description, preview, or order placed.
Late or Missing Store Credits:
If you’ve been issued store credit but haven’t received it within 14 business days, please contact us at info@bloominunity.com for assistance.
Cancellation Policy:
Please note that, in accordance with the law, Bloom In Unity reserves the right to accept or reject any cancellation requests. As a result, cancellations are not permitted. Once an order is placed, it cannot be canceled or modified. If you have any questions regarding cancellations, please contact us at info@bloominunity.com.
Reasons We May Deny a Request for Store Credit or Exchange:
Store credit or exchange requests may be denied if:
- The item has been used or damaged
- The item is no longer needed after use
- The wrong item was ordered but used or damaged
- The item was faulty upon receipt, but we were not informed in a timely manner
- The size or color is no longer desired after use
Reserved Rights:
Bloom In Unity reserves the right to reject any order, store credit, or exchange requests due to fraudulent activity, site malfunctions, or an excessive exchange history.
If you need any assistance, please reach out to our customer support team via email at info@bloominunity.com or by using the CHAT button on our website.